Souvenaid is a Food for Special Medical Purposes for the dietary management of early stages of Alzheimer's disease and must be used under medical supervision. Consult your doctor, nurse or pharmacist for advice.

Frequently Asked Questions

Before you get in touch, please check through our list of ‘Frequently Asked Questions’ for solutions to common issues. Click on the questions to reveal the answers.

If you are a Souvenaid Connections customer, but have not ordered online before, please check your emails or recent letters for information from us about ordering online.

If in doubt, please contact the Nutricia Care Team on:

1800 884 367 or email us by selecting ‘All other enquiries…’ and use the contact form.

(Monday to Friday, between 9am and 5pm (AEST) exclusing NSW Public Holidays)

There are three ways to receive the exclusive member’s price online:

1. Type in the ‘special members link’ provided within your letter or email. This will automatically apply a coupon to the shopping cart and will discount the total order value.

E.g. http://specialsouvenaidlink.com.au

2. Enter in the ‘coupon code’ provided to you in your letter, email or by telephone during the checkout process in order to receive the same discount.

Coupon Code

3. Register for the Souvenaid Connections program and proceed to order by telephone.

If you need to reset your password, or request a new one, please use the ‘Forgot Password’ functionality to receive a password reset link by email.

Forgot Password

Please double-check to make sure your ‘username’ or ’email address’ is correctly entered. If you cannot reset your password, please proceed to create a new account.

You can log in to the Souvenaid store by clicking on the green ‘Customer Login’ button in the top-right hand corner of the screen and proceed to apply your username/email address and password into the ‘Login box’.
Login Box

Login Box 2

Alternatively, proceed to add a product to the shopping cart and select ‘Returning customer? Click here to login’ during the checkout process and apply your username/email address and password.

Login Box 3

 

If we haven’t answered your question, please contact the Nutricia Care Team on:

1800 884 367 or email us using the below contact form.

(Monday to Friday, between 9am and 5pm (AEST) exclusing NSW Public Holidays)

Contact Us

  • *By submitting this information, you acknowledge that the information you provide is managed in accordance with our Privacy Policy

  • This field is for validation purposes and should be left unchanged.
Tag: contact